Service Providers
Service providers used by Viewteam in the provision of the Viewteam Service
Torpedo Group Limited T/A Viewteam (“Viewteam”, “we”) uses various companies in the process of providing its services. This page sets out the service providers we engage, the services they provide and the international data transfers involved.
A “Sub-processor” is a third-party data processor engaged by Viewteam to process Customer Personal Data (as defined in the Terms of Service). Viewteam engages different types of Sub-processors to perform functions for the Viewteam platform as explained below.
Viewteam complies with applicable data protection laws when transferring personal data to service providers outside the UK/EU/EEA by ensuring there is an adequacy decision, standard contractual clauses, international data transfer agreement or other safeguard in place to protect personal data to the standards required under the UK GDPR and EU GDPR once it has been transferred to the service provider (a “Transfer Mechanism”).
Viewteam may change the service providers it uses at any time, subject to its obligations under the Terms of Service with respect to Sub-processors. If Viewteam changes service providers, we will update this page.
Business operations service providers
Viewteam uses cloud-based applications in the day-to-day operations of its business. Personal data relating to prospects, customers and platform users may be stored in these applications at various times.
| Service provider | Purpose | Primary location(s) | Transfer Mechanism |
|---|---|---|---|
| Help Scout PBC | Help centre knowledge base and support management platform | United States | Standard contractual clauses as referred to in the Help Scout Data Processing Amendment |
| ActiveCampaign, LLC | Customer relationship management and email delivery platform | Germany (all data storage) and the United States | EU-U.S. Data Privacy Framework Principles, UK Extension to the EU-U.S. Data Privacy Framework and the Swiss-U.S. Data Privacy Framework Principles and/or standard contractual clauses, as referred to in the ActiveCampaign Data Processing Addendum |
| AC PM LLC (“Postmark”) | Email delivery platform | United States | Standard contractual clauses as referred to in the Postmark Data Processing Addendum |
| Stripe, Inc. | Payment processing service | United States | Standard contractual clauses as referred to in the Stripe Data Processing Agreement. |
| Microsoft Ireland Operations Limited | Cloud services, email, storage, messaging and security | Ireland | Any transfers to Microsoft or its sub-processors in the United States and other countries are subject to standard contractual clauses as referred to in the Microsoft Data Protection Addendum |
| Rackspace Managed Hosting Ltd | Managed services for Microsoft 365 | United Kingdom | Any transfers to countries where Rackspace or its sub-processors maintain facilities or personnel as necessary for the provision of the services are subject to standard contractual clauses as referred to in the Rackspace Data Processing Addendum |
| Google LLC | Email services and site analytics | United States | Standard contractual clauses as referred to in the Google Ads Data Processing Terms |
| Vimeo | Cloud services and storage for video media | United States | Standard contractual clauses |
| OneTrust DBA CookiePro | Cookie management services | United States | Standard contractual clauses as referred to in the One Trust Privacy Notice |
Viewteam platform function service providers
We engage the following service providers as Sub-processors to perform functions for the Viewteam platform as described below:
| Service provider | Purpose | Primary location(s) | Transfer Mechanism |
|---|---|---|---|
| Amazon Web Services EMEA SARL (“AWS”) | Infrastructure, data storage and cloud service provider | Luxembourg and the United Kingdom | No Transfer Mechanism is required for transfers from Viewteam to Amazon Web Services EMEA SARL under the UK GDPR or EU GDPR because it is established in Luxembourg, an EU member state. Any transfers to the United Kingdom arising as a result of the use of the AWS UK data centre take place on the basis of the European Commission’s adequacy decision in respect of the United Kingdom (Commission Implementing Decision of 28.6.2021 pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council on the adequate protection of personal data by the United Kingdom). |
| Cloudflare, Inc. | CDN and website security protection | United States and local. Cloudflare routes website traffic to worldwide data centers closest to the user’s location | Standard contractual clauses as referred to in the Cloudflare data processing addendum |